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Frequently Asked Questions
| Q: Where can I find a complete list of Gorman-Redlich products? |
| A: Our product page shows the full line of Gorman-Redlich offerings. |
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| Q: Where can I purchase Gorman-Redlich equipment? |
| A: You can purchase directly through us or through one of our numerous online vendors. Contact us for details. |
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| Q: How much does Gorman-Redlich equipment cost? |
| A: Current prices are available on the product pricelist. |
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| Q: Which methods of payment do you accept? |
| A: We accept payment by check, money order, PayPal and major credit cards. |
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| Q: How can I see Gorman-Redlich equipment in person? |
| A: We generally have representives at major industry trade shows and conferences. Visit our shows page to see where we will be next. |
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| Q: How can I get in touch with Gorman-Redlich Manufacturing Company? |
| A: Our contact information is on the contact page. |
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| Q: Can I hear test audio samples? |
| A: Yes. Test audio samples are available in MP3 format on the download page. |
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| Q: How do I configure my Gorman-Redlich alerting equipment? |
| A: Gorman-Redlich EAS and Weather Radio equipment is configured using GR Setup software that is available on the downloads page. Note that there are two versions of the setup software: a DOS-based software for units with firmware v9.1 and earlier and a Windows XP/Vista/7 compatible version for units with firmware v9.2 and above. |
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| Q: There are two dark bars across my unit's display screen. What is wrong with it? |
| A: In most cases this is caused by a damaged power supply. Contact us for support. |
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| Q: I received my Gorman-Redlich EAS-1 unit. What do I do now? |
| A: Plug it in! If you purchased your Gorman-Redlich unit directly from us and filled out the programming form it will already be programmed with your station's information in it. If changes need to be made to your unit's settings, you may either download the EASSetup software or use the front panel keypad. See the EAS-1 instruction sheet and manual for more information. |
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| Q: Which EAS units are compatible with the Windows EASSetup software? |
| A: EAS-1 units with firmware version 9.2 and above are compatible with the Windows setup software. Most firmware versions prior to 9.2 are compatible with the DOS setup software. Revision C boards will likely require hardware modification. Please contact us for details. |
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| Q: I have downloaded the EASSetup software but I can't extract the files. Why not? |
| A: The setup software is in password-protected zip files intended for use by current customers only. Contact us for details. |
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